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Case 1:12-cv-03485-TPG Document 3 Filed 05/08/12 Page 1 of 6




Case No. 12 CV 3q~s-






Leonard G. Leamer, being duly sworn, deposes and says as follows:

1. I am an attorney and the sole proprietor of the Law Offices of Leonard G. Leamer,

located in Wellesley, Massachusetts. I am admitted to practice before the courts ofthe

Commonwealth of Massachusetts, the United States District Court for the District of

Massachusetts and the United States Court of Appeals for the First Circuit. During the course of

my career, I also have been admitted to practice pro hac vice before various other federal and

state courts around the country.

2. I am co-counsel for petitioner Stream International Global Services Philippines, Inc.

("Stream") in the above-captioned matter, and I acted as Stream's counsel of record in the

arbitration proceeding that is the subject of Stream's Petition in this Court. I submit this

Declaration in support of Stream's Petition to confirm the arbitration award issued by the

International Centre for Dispute Resolution on August 5, 2011 (the "Award") in Stream's favor

Case 1:12-cv-03485-TPG Document 3 Filed 05/08/12 Page 2 of 6

and against the respondent Peek, Inc. ("Peek"). A true copy of the Award is appended hereto as

Exhibit A.


3. Stream is a Philippines corporation with a principal place of business at PBCom

Tower, 151

h Floor, 6795 Ayala Avenue cor. V.A. Rufino Street, Makati City, Philippines.

Stream is in the business of providing outsourced, multi-lingual call center services to facilitate

product orders and to offer technical product support to clients' customers. Stream is a

subsidiary of Stream Global Services, Inc. which, through its subsidiaries and related entities,

provides these services for clients in a variety of businesses, including Internet service providers,

software companies, computer hardware manufacturers, wireless and telecommunication

providers and others, from approximately fifty locations serving twenty-two countries in thirty(cid:173)

five languages.

4. Peek is a corporation with a principal place of business at 419 Lafayette Street, New

York, New York. According to its website, Peek also maintains two offices in India and three

offices in China. Peek is in the business of producing handheld mobile Internet devices and

"smart phone" applications that perform email and other functions. Peek then sells these devices

and applications to its retail customers.

5. On November 10, 2008, Stream's predecessor and Peek entered into a Master Services

Agreement (the "Agreement") pursuant to which Stream was to provide call center services to

Peek consistent with a Statement of Work appended to the Agreement for a period of three years

from the effective date of the Agreement, with the term of the Agreement renewing

automatically for successive one-year periods thereafter if neither party provided the other with


Case 1:12-cv-03485-TPG Document 3 Filed 05/08/12 Page 3 of 6

one hundred eighty (180) days written notice of its intent not to renew. A true copy of the

Agreement is appended hereto as Exhibit B.

6. Section 21.2 of the Agreement contains an arbitration provision that states in pertinent


Any and all ... disputes or controversies, whether of law or fact and of any nature
whatsoever arising from or in connection with this Agreement, including the
scope and validity of this Section, shall be decided by binding arbitration in
accordance with the rules and regulations of commercial arbitration of the
American Arbitration Association .... Arbitration shall take place in New York,
New York .... The decision of the arbitrator will be final and binding upon the
Parties hereto and all persons claiming under and through them; provided,
however, that either Party or any such other claiming person may seek the
vacating, modification or correction of the arbitrator's decision or award as
provided under Section 10 and Section 11 ofthe Federal Arbitration Act 9 U.S.C.
§ 1-14 .... The losing Party shall be required to pay the reasonable legal fees and
costs of the prevailing Party as determined by the arbitrator(s).

7. Pursuant to the Agreement, the parties also agreed that New York law would govern

the Agreement. Section 22.5 of the Agreement states, "This Agreement shall be governed by

and construed in accordance with the internal laws (and not the conflict oflaws) ofthe State of

New York."

8. The parties further agreed that this Court or the courts ofthe State ofNew York would

have sole and exclusive jurisdiction over any suit arising from the Agreement. Section 22.6 of

the Agreement provides in pertinent part:

Each Party irrevocably agrees that any legal action suit or proceeding brought by
it in any way arising out of this Agreement must be brought solely and
exclusively in the United States District Court for the Southern District of New
York or in the state courts of the State ofNew York and irrevocably accepts and
submits to the sole and exclusive jurisdiction of each of the aforesaid courts in
personam, generally and unconditionally with respect to any action, suit or
proceeding brought by it or against it by the other Party ....


Case 1:12-cv-03485-TPG Document 3 Filed 05/08/12 Page 4 of 6

The Arbitration Proceeding

9. On or about January 27, 2011, Stream filed its Demand for Arbitration seeking

damages, interest, attorney's fees and arbitration costs arising from Peek's failure and refusal to

remit payment for call center services rendered by Stream, in violation of the Agreement. A true

copy ofthe Demand for Arbitration, without exhibits, is appended hererto as Exhibit C.

10. Despite being properly served by certified mail, received on January 31, 2011, Peek

failed to file or serve any response of any kind to Stream's Demand for Arbitration and

subsequently failed and refused to respond in any way to any of the procedural orders and other

communications from the arbitration case manager concerning telephone conferences, conflicts

checks, arbitrator ranking and selection, preliminary hearings or any other aspect of the


11. On or about April13, 2011, the International Centre for Dispute Resolution

appointed Eugene I. Farber, Esq. ofthe White Plains, New York law firm of Farber, Pappalardo

& Carbonari, to act as sole Arbitrator.

12. After written notice had been duly sent to Stream and to Peek, the Arbitrator

convened a preliminary conference by telephone on May 11, 2011. Peek failed to participate in

the telephone conference. After the conclusion of this preliminary conference, the Arbitrator

issued Procedural Order Number 1, a true copy of which is appended hereto as Exhibit D.

Procedural Order Number 1 ordered, in pertinent part:

1. By June 17, 2011 Claimant [Stream] may make a submission in support of its
application for an award.

2. By July 15, 2011 Respondent [Peek] may submit opposition to Claimant's

3. Claimant may submit reply papers by July 29, 2011.


Case 1:12-cv-03485-TPG Document 3 Filed 05/08/12 Page 5 of 6

13. On June 17, 2011, pursuant to the Arbitrator's Procedural Order Number 1, Smam

served and filed the following documents: (1) Application for Arbitration Award; (2)

Memorandum of Law in Support of its Application for Arbitration Award; (3) Affidavit of

Michael Montero and exhibits thereto; (4) Affidavit of Leonard 0. Learnert Esq.; and (5) a

proposed form of arbitration award. A true copy of this filing, excluding the exhibits to the

Affidavit of Michael Montero, is appended hereto collectively as Exhibit E.

14. Although the Arbitrator's procedural order had given Peek the opportunity to file and

serve an opposition to Stream's June 17,2011 submission, Peek failed to do so. On July 25,

2011, the International Centre for Dispute Resolution gave written notice to the parties declaring

that the hearings were closed and that it would accept no further submissions for the Arbitrator's

consideration. A true copy of the July 25,2011 notice is appended hereto as Exhibit F.


15. The Arbitrator issued the A ward in writing on August 5, 2011. The Award

concludes as follows:

Based upon the above, I hereby Award as follows:

(A) Respondent shall pay to Claimant the principal sum of$182,584.41 plus
interest at the rate of 18% per annum from the date each invoice became due and
owing through June 30, 2011, in the total amount of $52,328.82, plus continuing
interest at the rate of 18% per annum from July 1, 2011 until date of payment.

(B) Respondent shall pay to Claimant attorneys' fees in the amount of

(C) The administrative fees and expenses ofthe International Centre for Dispute
Resolution ("ICDR") totaling $2,800.00 shall be borne by Respondent, and the
compensation and expenses of the arbitrator totaling $3,516.25 shall be borne by
Respondent. Therefore, Respondent shall reimburse Claimant the sum of
$6,316.25, representing said fees and expenses previously incurred by Claimant.

(D) This award is in full settlement of all claims submitted to this Arbitration.


Case 1:12-cv-03485-TPG Document 3 Filed 05/08/12 Page 6 of 6

16. The Award has not been vacated or modified since it was issued. To date,

Peek has not complied with the requirements of the Award, and the full amount of the

Award remains outstanding, due and owing to Stream.

I declare under penalty of perjury that the forgoing is true and correct.

Dated: April 30, 2012